Policies
Privacy
Your privacy and comfort is our first priority. Massage services may require that you undress and our therapists are trained in appropriate methods of draping. To ensure that you are comfortable, your therapist or technician will give an overview of the treatment experience. Please be sure to ask any questions or make special requests if necessary. We are happy to make any accommodations necessary to ensure your comfort and privacy.
Reservations
Please call during Salon hours and our coordinator will be happy to assist you with your reservation request. We suggest that you schedule your next appointment before leaving to ensure you have the appointment time you most desire. We require a credit card or gift certificate to hold your reservation.
Cancellations
We understand at times it may be necessary for you to change or to cancel your appointments. Due to the time and cost required to prepare for each client, 24 hours notice of cancellation is required, allowing us time to fill the appointment. The full service price will be charged for late cancellations. Appointments scheduled within the 24 hour cancellation window will be subject to cancellation charges. Exception: A 48 hour cancellation notice is required for all appointments.
Check-In
It is suggested that you arrive 5-10 minutes prior to your appointment time. This will ensure we have enough time to collect any pertinent information required for your treatment and to answer any questions you may have. Arriving late will result in shortened treatment time, to ensure we do not inconvenience the technician or therapist's next appointment and clients arriving more than 15 minutes late will be subject to rescheduling and cancellation charges. Please understand late comers will incur the full fee for shortened services.
Rates and Services
Rates and services are subject to change without notice. Service prices are subject to change after consultation in accordance with factors involved in providing the service including, technical difficulty and time or product required to complete the service. Pricing determinations are made by the technician or therapist providing the service.
Gift Certificates
Gift certificates are available for all salon services and may be purchased at the salon or charged by phone and mailed. Gift certificates will be honored for the service indicated on the gift certificate and the dollar value as of the date of purchase. Any additional charges due to service or rate changes will be the responsibility of the bearer at the date of redemption. No cash refunds will be given.
Salon Hours
Tuesday - Friday 10am - 6pm
Saturday 10am - 4pm
